Return & Refund Policy — Emberpatio

Last updated: October 24, 2026

At Emberpatio, we want you to shop with confidence. Our returns process for BBQ grills, outdoor cooking products and related accessories is described below.

30-day return period

You may request a return within 30 calendar days of receiving your order. Contact support@emberpatio.store with your order number, the products concerned and a short description of your request.

For a change-of-mind return, items should be unused and in their original condition, including the accessories and parts supplied with them. Please keep the original packaging where practical. Do not install, fuel or operate a grill that you intend to return because you have changed your mind.

These requirements do not reduce any rights you may have for defective, damaged or incorrectly described goods under applicable law.

Free return shipping

We cover the return shipping cost for authorized returns. Customers do not pay for our authorized prepaid return label or arranged pickup. This applies to eligible change-of-mind returns as well as defective, damaged or incorrect products.

Please do not arrange your own freight return or mail a product to our correspondence address. We will provide the appropriate return destination and shipping instructions.

How to request a return

1. Email support@emberpatio.store within the return window with your order number.
2. Tell us the reason for the return. For damage or defects, include photos when available.
3. Follow the return authorization and prepaid shipping or pickup instructions we provide.
4. Package the product safely, with included components and accessories where available.
5. Keep the tracking number or carrier collection receipt until the return is resolved.

Oversized grills and outdoor furniture may require carrier-arranged freight pickup. Our support team will explain the process.

Items received damaged, defective or incorrect

If a product arrives damaged or defective, or if you receive a product you did not order, contact support@emberpatio.store promptly. We will assess the circumstances and arrange the appropriate remedy in accordance with applicable law, which may be a replacement, repair or refund.

Refund method

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. The bank or payment provider may take additional time to post the credit to your account.

Exchanges and cancellations

If you need to exchange an item or cancel an order, contact support@emberpatio.store as soon as possible. Available options depend on product availability, fulfillment progress and applicable consumer-protection rules.

Contact

Store: Emberpatio
Email: support@emberpatio.store
Website: https://emberpatio.store